Policijos pareigūnų darbo aplinkoje patiriamo streso ypatumai, jų analizė

LTPolicininkų psichoemocinė būsena, jų patiriamo streso darbe ypatumai, streso valdymas yra aktualios visuomenės sveikatos problemos. Darbe patiriamas stresas gali lemti pareigūnų atliekamo darbo kokybės prastėjimą, prastą darbo funkcijų atlikimą. Straipsnyje keliamas tyrimo tikslas – policijos pareigūnų darbe patiriamo streso analizė. Tyrime dalyvavo 138 Lietuvos komisariatų policijos pareigūnai. Atliktas kiekybinis tyrimas, apklausa raštu. Naudota SPSS programa, taikytas chi kvadrato kriterijus. Duomenys reikšmingi, kai p ≤0,05. Tyrimas atskleidė, kad policijos pareigūnams reikėtų kurti palankesnę, saugesnę ir sveikesnę darbo aplinką, vis dar trūksta vadovų palaikymo ir pasitikėjimo jais. PAGRINDINIAI ŽODŽIAI: policijos pareigūnai, stresas, streso valdymas, darbo aplinka. [Iš leidinio]

ENThe psycho-emotional state of police officers, the characteristics of the stress they experience at work, and stress management, are important public health problems. Occupational stress in police officers can lead to a decline in work quality and have a negative impact on the performance of work functions. The aim of the study was to analyse the stress experienced by police officers at work. A total of 138 police officers from Lithuanian commissariats participated in the investigation. Quantitative research and a written survey were performed. The SPSS program was used, and the chi-square criterion was applied. The data were significant at p ≤0.05. The study analysed how police officers deal with stresses in the following work environments: support from heads/managers, support from colleagues, relationships with co-workers, and changes in the workplace. The study results reveal that only about half of police officers receive help from their heads/managers, can talk to them about problems, and are supported in the face of emotional stress at work. In general, female officers are more likely to receive support from a head than men, but in the event of emotional stress, managers are more likely to help males. Respondents with the shortest length of service feel the greatest support from the head/manager, can talk to the head/manager about problems that have arisen, and receive help when a problem arises or there is emotional stress. Heads promote 40% of police officers. While analysing communication and cooperation among colleagues, it was found that most police officers feel supported by colleagues, receive help from them, and are respected by them. Male police officers receive more support, help and respect from their colleagues than female police officers. About a fifth of officers responded that they had been verbally harassed or had experienced unpleasant or unacceptable behaviour at work.A minority of officers indicated that they experience mobbing or bullying and tension at work. However, half of police officers sometimes notice discord and anger among officers. An analysis of stressful changes at work revealed that half of police officers were able to ask their supervisors about ongoing job changes, a third indicated that they had been advised about job changes, and that they would know how the changes would actually work. Males were significantly more able to ask and discuss changes at work, and possibly because of that understood the changes at work better than females. Police officers with the longest length of service had significantly more opportunities than those working fewer years to inquire about changes at work, and were advised more about the changes, so that they would know better how the changes actually work in the event of a change at work. The study revealed that it is important to put more effort into creating a safe and healthy working environment for police officers. They need more support and trust from their heads/managers. Women police officers need more support from colleagues and trust from their heads. KEY WORDS: police officers, stress, stress management, work environment. [From the publication]

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