Services of Vilnius city hotels for disabled people: innovation or necessity?

ENAccessible tourism are the ongoing efforts to ensure that tourist destinations, products and services are accessible to all people, regardless of their physical limitations, disabilities or age. Even though accessibility for disabled people is now understood as essential services in the hotel industry still there are many uncovered gaps. The problem is that accessibility of accommodation services for disabled people in most of Vilnius city hotels is insufficient. This paper is based on the research done in fourteen hotels of Vilnius city. Each of the hotels was monitored in 30 aspects starting with the entrance to the hotel and evaluated: as adapted, semi – adapted and unsuited. The objective of the paper is to analyze the current situation and suggest the improvement of accommodation services for disabled people in Vilnius City hotels. The results show how many hotels are equipped to accommodate people with disabilities.