The Indicator systems and the suitability of their application in controlling department activity

LTReikšminiai žodžiai: Valdymas; Indikatorių sistemos; Indikatorių sistemų klasifikacija; Controlling; Indicator systems; Classification of indicator systems.

ENVarious financial and non-financial indicators are of considerable signifi cance in controlling system because they help to provide objective information on economical and fi nancial situation of the company. However, because of the lack of information, the usage of single indicators is not always effi cient. In order to avoid misinterpretation of the indicators and by taking into account the principle of controlling complexity, various indicator systems are formed. They allow not only to quantify the current situation and perform retrospective, operational and perspective diagnostics of fi nancial position, but also to reveal the causes of the origin of the problems. However, not every indicator system is equally able to highlight the weak points and identify the problems. It is also noteworthy that not every indicator system is characterized by the same level of compatibility of indicators, interconnections and strategic orientation. By considering this, it is possible to identify a problematical fi eld of controlling system, which is the choice of appropriate indicators and their systems in order to provide relevant and structured information that is suitable to make management decisions. The aim of the research is to examine and classify the main fi nancial and non-financial indicator systems and to evaluate the suitability of their application in the controlling department activity.A review of the main indicator systems, such as DuPont, EVA, BSC, ZVEI, RL, EFQM and others and the peculiarities of these indicator systems are revealed in the article. The result of the study is a dissection of the indicator systems to eight separate fi elds according to three dimensions: indicators compatibility level, indicators interconnection level and strategic orientation level. Considering the fact that controlling – as an instrument of company management – is oriented towards achieving operational and strategic objectives, strategic orientation level is considered the most important when choosing an indicators system. After performing the main indicator systems analysis, it was determined that the most signifi cant, providing the most relevant amount of information in the controlling system is the BSC system assigned to the eighth fi eld. Its features are: extensive orientation towards strategy, high indicators compatibility and strong relation among indicators. The research methods: comparative and systematic analysis of scientifi c literature, synthesis, induction, deduction. Generalized information provided applying graphical method. [From the publication]