Paslaugų sferos vartotojų patenkinimo indekso modelio kintamieji

Collection:
Mokslo publikacijos / Scientific publications
Document Type:
Knygų dalys / Parts of the books
Language:
Lietuvių kalba / Lithuanian
Title:
Paslaugų sferos vartotojų patenkinimo indekso modelio kintamieji
Alternative Title:
Variables of service sector customer satisfaction index model
Authors:
Daunorienė, Asta
In the Book:
Kokybės vadybos vaidmuo Lietuvos ūkio globalizacijos procesuose: respublikinės kokybės vadybos konferencijos pranešimų medžiaga, 2005 m. lapkričio 24 d. P. 49-55.. Kaunas: Technologija, 2005
Subject Category:
LT
Prekės ir paslaugos / Goods and services; Vartotojai / Consumers.
Summary / Abstract:

ENThe idea of linking service value and customer satisfaction has existed for a long time. Customer satisfaction has been studied and recognized as a very important issue for the today’s organizations. The main goal of this paper was to create service sector customer satisfaction index model. There was chosen European Customer Satisfaction index model with integrated customer perceptions on employee satisfaction. Customer satisfaction index model for service sector is not complete. So by the process of creating the full, complete service sector customer satisfaction index model, is very important to include the relationship between employee’s perceptions of customer satisfaction and loyalty, in the one side and employee satisfaction, loyalty and commitment an employee variables, on the other.

Subject:
Vadyba / Management
Permalink:
https://www.lituanistika.lt/content/59257
Updated:
2026-02-25 13:35:53
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