Logistikos įmonės sandėliavimo paslaugų teikimo gerinimas taikant komandinį darbą

LTKomandinis darbas leidžia organizacijoms išlaikyti aukštą konkurencingumo lygį, spręsti kompleksines problemas ir įgyvendinti išsikeltus tikslus. Remiantis mokslinės literatūros autoriais, pateikiamos komandinio darbo sampratos, aptariamos komandos narių savybės ir kompetencijos, vadovo poveikis komandiniam darbui. Tai leido išskirti tyrimo atlikimo vertinimo kriterijus. Nustatytas kompetencijų komandiniame darbe vertinimo, vidutinio ir žemiausio lygmenų darbuotojų tarpusavio supratimo trūkumas. Apibendrinus vadovo, vidutinio ir žemiausio lygmenų darbuotojų tyrimo duomenis, galima apibrėžti komandinio darbo logistikos įmonėje gerinimo galimybes. PAGRINDINIAI ŽODŽIAI: komanda, vadovas, savybės, kompetencijos, emocinis intelektas, sandėlis, logistika.

ENTraditional organisational structure and established hierarchical levels are no longer sufficient for the management of the emerging and especially fast-changing extreme situations of the external environment. This means that every work process must be analysed and reviewed in order to find different, alternative solutions to a problem to what is currently available. After evaluating existing problems and solution options and factors, the success of a company is increasingly associated with the performance of its employees as a team rather than as individuals, when knowledge, insights and answers are obtained by combining the abilities and knowledge of all the members of an organisation through teamwork. Problem. Results from teamwork are much better than those of people working individually. Thus, teamwork is an obvious advantage for a company, because the activity is more qualitative and productive. Therefore, the research problem can be formulated as the question: How can using teamwork improve the efficiency of a logistics company’s warehousing services? Purpose of the article: to find out the possibilities for improving a logistics company’s warehousing services. Research object: the improvement of a logistics company’s warehousing services. Research methods: analysis, interpretation and comparison of scientific sources in Lithuanian and English are performed. In order to achieve the purpose of the research, the qualitative research method was used, which is effective for studying people’s opinions, attitudes and social phenomena. The structured interview method was used for data collection, and was applied by interviewing representatives of the highest, middle and lowest levels of the organisation. A structured questionnaire was prepared for representatives of all levels.Teamwork is a form of work organisation that allows for the more effective achievement of the goals of the organisation and significantly increases the competitive level of the organisation. Teamwork consists of many elements, such as team members, the leader, the team type and structure, goals, functions, roles, culture and values. One of the most important parts of a team is its members. Team members are people with different opinions, ideas, values and other traits. Members’ characteristics can directly influence performance. The team’s heterogeneity and multicultural approach, as well as strong communication and mutual trust, allow us to achieve demanding goals and solve complex problems. An effective team must create and adhere to the team’s culture and values, and such a team must be led by a highly competent manager. Like team members, managers are diverse, with different values, ideologies and management styles, so they must be able to apply these traits to the management of their team. During the research, it was found that teamwork in the organisation meets most of the set evaluation criteria. It was established that team members in a logistics organisation must be flexible, loyal, able to make decisions, and understand aspects of teamwork, and that when assessing the level of competence, such specifics of work require computer literacy and the ability to plan time.Trust is a fundamental thing in teamwork, which allows a person to save time and speed up work processes. In teamwork there is sometimes a lack of determination of competences, an understanding between members of the middle and the lowest levels. Also, there is no emphasis on values in the team. Taking into account the thoughts presented during the interviews with the team leader and employees at other levels, it can be said that there is a lack of motivation among the members of the team, so the development and improvement of the motivational system is necessary. Communication remains one of the biggest problems: the effort to control information flows, and to place them in a strong hierarchical framework, must be a priority. There is a serious lack of someone to listen to team members, conduct discussions and evaluate inappropriate, conflict-causing factors. In order to involve new team members in teamwork more effectively, an adaptation system must be created. KEY WORDS: team, manager, qualities, competencies, emotional intelligence, warehouse, logistics.