Study on customer satisfaction with facilities management services in Lithuania

Link to:
Collection:
Mokslo publikacijos / Scientific publications
Document Type:
Žurnalų straipsniai / Journal articles
Language:
Anglų kalba / English
Title:
Study on customer satisfaction with facilities management services in Lithuania
Authors:
In the Journal:
Slovak journal of civil engineering, 2012, 20, 4, 1-16
Subject Category:
LT
Prekės ir paslaugos / Goods and services; Rinka. Rinkodara / Market. Marketing.
Summary / Abstract:

ENThe article introduces the concept and content of facilities management (FM) services. The paper presents the concept of customer satisfaction and discusses the key factors which influence the opinions of customers and their satisfaction or dissatisfaction with the services provided. The article presents two studies: a brief survey of several FM service providers and a survey of customer satisfaction with FM services in Lithuania. The conclusions are given at the end of the article. Keywords: Customer satisfaction, Facilities management services, FM service provider.

DOI:
10.2478/v10189-012-0017-4
ISSN:
1210-3896
Subject:
Vadyba / Management
Permalink:
https://www.lituanistika.lt/content/114359
Updated:
2026-02-25 13:43:06
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