Analysis of quality of car rental services following example of "Citybee"
Collection:
Mokslo publikacijos / Scientific publications
Document Type:
Knygų dalys / Parts of the books
Language:
Anglų kalba / English
Title:
Analysis of quality of car rental services following example of "Citybee"
In the Book:
Transbaltica XI: Proceedings of the international conference Transbaltica, May 2-3, 2019, Vilnius, Lithuania. p. 122-131.. Cham : Springer, 2020
Subject Category:
Summary / Abstract:
ENThis article analyses the quality of car rental services, analysing quality criteria of car rental services. A survey of respondents was conducted on the basis of services provided by a car rental company established in Vilnius, the Republic of Lithuania, aiming to identify car rental criteria and to determine their importance. The article presents the survey results and their analysis, also providing conclusions and a list of references. Keywords: Car rental; Service quality.
DOI:
10.1007/978-3-030-38666-5_13
ISSN:
2523-3440
Permalink:
https://www.lituanistika.lt/content/102767
Updated:
2026-03-07 16:44:42
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